PRIVACY POLICY

Effective Date: September 4, 2026
Last Updated: September 4, 2026

1. Introduction

This Privacy Policy explains how 3D Concepts Canada, a sole proprietorship operating in Alberta, Canada ("3D Concepts Canada", "we", "us", or "our"), collects, uses, discloses, retains, and protects personal information in connection with our website and services.

3D Concepts Canada operates various brands, divisions, and product lines, including:

• VX Organizers

• Voxel Vista Designs

• Vertex Performance Systems (VPS)

• Other brands, divisions, and product lines operated by 3D Concepts Canada from time to time.

Unless expressly stated otherwise, these brands and divisions operate under 3D Concepts Canada.

This Privacy Policy applies to information collected through our website, online store, customer accounts, contact forms, purchases, loyalty and referral programs where applicable, and other interactions with 3D Concepts Canada through the website.

2. Applicable Privacy Law

3D Concepts Canada operates in Alberta and handles personal information in accordance with applicable privacy legislation.

This may include Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) or other applicable privacy legislation.

The specific legislation applicable to a particular activity may depend on the circumstances.

Nothing in this Privacy Policy limits any rights or protections that cannot legally be limited or waived.

3. Personal Information We Collect

The information we collect depends on how you interact with our website and business.

Information you provide may include:

• Name;

• Email address;

• Telephone number, where provided;

• Billing information;

• Shipping information;

• Account information;

• Order information;

• Information provided through contact or inquiry forms;

• Information provided when requesting a quotation or proposal;

• Information provided in connection with a custom product or service;

• Loyalty-program information;

• Referral-program information; and

• Other information you voluntarily provide.

We seek to collect information that is reasonably necessary for the purposes for which it is collected.

You are not required to provide information that is not necessary for the particular service or transaction you are requesting, although withholding required information may prevent us from providing that service or completing a transaction.

4. Information Collected Through Purchases

When you place an order through our website, information necessary to process and fulfill the transaction may be collected.

This may include:

• Customer name;

• Email address;

• Billing information;

• Shipping address;

• Products purchased;

• Order details;

• Payment-related information;

• Delivery information; and

• Communications relating to the transaction.

Wix Stores and related checkout functionality allow information associated with customer orders and accounts to be processed and stored as part of operating the online store. Wix also provides customers with access to order information through its Members Area where applicable.

5. Payment Information

Payments made through the website may be processed by third-party payment providers.

Depending on the payment method selected, the applicable payment provider may collect information required to authorize and process the transaction.

We do not request that customers send complete payment-card information to us by email, through contact forms, or through other informal communications.

Payment information may be processed and stored by the applicable payment provider in accordance with its own privacy practices and applicable law.

6. Customer Accounts

Where customer account functionality is enabled, customers may create an account through the website.

Account-related information may include:

• Name;

• Email address;

• Login credentials;

• Saved addresses;

• Order history;

• Account preferences; and

• Other information associated with the account.

Wix Members Area allows customers to access private account and order information associated with their membership.

Customers are responsible for maintaining the security of their account credentials.

7. Contact Forms and Inquiries

If you submit information through a website contact form or other inquiry form, we may collect the information you provide.

This may include:

• Name;

• Email address;

• Telephone number, if requested or provided;

• Business information;

• Message content;

• Project information;

• Product requirements; and

• Other information included in your submission.

We use this information to respond to your inquiry, prepare quotations or proposals where applicable, provide requested services, and communicate with you regarding your request.

8. Custom Orders and Customer-Supplied Information

If you provide information, artwork, photographs, logos, measurements, specifications, design files, or other material for a custom product or service, we may collect and use that information to evaluate, quote, design, manufacture, or fulfill the requested work.

Customers should avoid providing confidential or sensitive information that is not necessary for the requested product or service.

Customer-supplied information may be retained as reasonably necessary for order fulfillment, customer service, warranty or return matters, record keeping, and other legitimate business purposes.

9. Gift Cards

Where Wix Gift Cards are available and used on the website, information associated with the gift-card transaction may be collected.

This may include information relating to:

• The purchaser;

• The gift-card recipient;

• Gift-card value;

• Delivery information;

• Gift-card transaction details; and

• Information required to administer the gift card.

Wix's Gift Card functionality allows gift-card purchaser and recipient information to be associated with the transaction and allows gift-card sales to be managed through the Wix dashboard.

10. Loyalty Program

Where the 3D Concepts Canada loyalty program is available and used, we may collect and use information necessary to administer the program.

This may include:

• Name;

• Email address;

• Customer account information;

• Purchase activity;

• Loyalty points;

• Points earned or redeemed;

• Reward activity; and

• Other information necessary to administer the program.

Wix's Loyalty Program can associate loyalty participants with customer contacts and can record points activity, including points earned, redeemed, or otherwise adjusted.

Participation in the loyalty program is voluntary.

11. Referral Program

Where the 3D Concepts Canada referral program is activated, referral-related information may be collected and processed.

This may include:

• Referral links;

• Referral activity;

• Participating customer information;

• Referral conversions;

• Rewards issued; and

• Information associated with the referred customer.

Wix's Referral Program uses referral URLs and can track referral traffic, conversions, sales, participating customers, and referral rewards.

Participation in the referral program is subject to its applicable program terms.

12. Proposals and Services

Where proposal, service, or related business functionality is enabled and used, information provided in connection with a proposal or service request may be collected.

This may include:

• Contact information;

• Business information;

• Project details;

• Service requirements;

• Pricing or quotation information;

• Communications; and

• Other information necessary to prepare or administer the requested proposal or service.

This information is used to communicate with you, prepare proposals or quotations, provide requested services, and maintain appropriate business records.

13. Point of Sale

Where Wix Point of Sale functionality is used, transaction information may be processed in connection with in-person purchases.

This may include information reasonably necessary to:

• Process transactions;

• Issue receipts;

• Maintain order records;

• Process refunds;

• Manage customer accounts; and

• Maintain business and accounting records.

Payment information may be processed through applicable payment providers.

14. Information Collected Automatically

When you visit our website, Wix and other technologies used on the website may automatically collect certain technical information.

Depending on the website features and services enabled, this may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• General technical information;

• Pages viewed;

• Website interactions;

• Referring website information;

• Session information;

• Approximate location information; and

• Cookie or similar technology information.

The specific information collected may vary depending on your device, browser settings, cookie preferences, Wix configuration, and third-party services used on the website.

15. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may be used for purposes including:

• Website functionality;

• Shopping-cart functionality;

• Customer-account functionality;

• Security;

• Remembering preferences;

• Website analytics;

• Measuring website performance; and

• Other website functionality.

Some cookies may be provided by Wix or by third-party services integrated with the website.

Where applicable, visitors may be provided with controls for managing non-essential cookies.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

16. How We Use Personal Information

We may use personal information for reasonable business purposes, including:

• Processing and fulfilling orders;

• Processing payments;

• Shipping and delivering products;

• Responding to inquiries;

• Preparing quotations and proposals;

• Providing customer support;

• Managing customer accounts;

• Administering loyalty programs;

• Administering referral programs;

• Managing gift cards;

• Sending transactional communications;

• Sending marketing communications where permitted;

• Maintaining business records;

• Accounting and tax purposes;

• Improving website functionality;

• Understanding website usage;

• Maintaining website security;

• Detecting and preventing fraud or unauthorized activity; and

• Complying with legal obligations.

We will not use personal information for unrelated purposes except where permitted or required by law or otherwise authorized.

17. Marketing Communications

Where you provide consent to receive promotional communications, we may send commercial electronic messages, including:

• Promotional emails;

• Product announcements;

• Special offers;

• Promotions;

• Loyalty-related communications; and

• Other marketing communications.

Marketing communications will be sent in accordance with applicable Canadian law, including Canada's Anti-Spam Legislation where applicable.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the message.

Withdrawing marketing consent does not prevent us from sending transactional, account, or service-related communications that are necessary or otherwise permitted by law.

18. Third-Party Service Providers

We use third-party service providers to operate portions of our website and business.

These may include:

• Wix and Wix-related services;

• Payment processors;

• Shipping and delivery providers;

• Email and communications providers;

• Analytics providers;

• Cloud and technology providers;

• Accounting or professional service providers; and

• Other service providers necessary to operate the business.

These providers may process personal information to provide services to us or as otherwise permitted by applicable law.

19. Wix

Our website is hosted and operated using Wix.

Wix provides services including website hosting, ecommerce, customer accounts, checkout, payment integrations, analytics, security, forms, loyalty functionality, gift cards, referrals, and other website functionality.

Information processed through these services may be handled by Wix in accordance with Wix's own privacy practices and applicable law.

Wix's services may also interact with third-party applications or services integrated with our website.

For information about Wix's own handling of personal information, visitors should review Wix's applicable privacy documentation.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

Third-party services operate independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices or security of third-party websites or services that we do not control.

You should review the applicable privacy policy before providing personal information to a third party.

21. Cross-Border Processing

Some service providers used by 3D Concepts Canada may store or process personal information outside Alberta or Canada.

Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or processed.

We take reasonable steps to select and use service providers appropriate to the services they provide and to protect personal information in accordance with applicable requirements.

22. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, legal, accounting, tax, security, dispute-resolution, and record-keeping purposes.

Different types of information may be retained for different periods.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy it or render it non-identifying, subject to applicable legal and business requirements.

23. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the circumstances to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, or destruction.

Security measures may include access controls, account security measures, secure service providers, and other safeguards appropriate to the information being protected.

No electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

24. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess and respond to the incident in accordance with applicable law.

Where required, we may take reasonable steps to contain and mitigate the breach and notify affected individuals or the applicable privacy regulator.

25. Access and Correction

Subject to applicable law and applicable exceptions, you may request access to personal information that we hold about you.

You may also request correction of inaccurate or incomplete personal information.

We may require sufficient information to verify your identity before processing a request.

Requests may be subject to legal limitations or exceptions.

26. Withdrawal of Consent

Where we rely on consent to collect, use, or disclose personal information, you may withdraw your consent subject to applicable legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services or fulfill certain requests.

For example, withdrawing consent to promotional communications will generally stop marketing communications but will not prevent necessary transactional communications.

Where information must be retained by law or is otherwise permitted to be retained, withdrawing consent will not necessarily result in its immediate deletion.

27. Accuracy of Personal Information

We make reasonable efforts to ensure that personal information used for a particular purpose is accurate and appropriate for that purpose.

You are responsible for providing accurate information and notifying us when relevant information changes.

28. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

29. Business Records

Personal information associated with transactions may form part of our ordinary business records.

This may include information relating to:

• Orders;

• Payments;

• Invoices;

• Tax records;

• Shipping;

• Returns;

• Refunds;

• Warranty matters;

• Customer communications;

• Loyalty activity; and

• Other business transactions.

We may retain such information for as long as reasonably necessary to satisfy legal, accounting, tax, dispute-resolution, fraud-prevention, or legitimate business requirements.

30. Business Changes

If 3D Concepts Canada undergoes a sale, restructuring, transfer, acquisition, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy requirements.

31. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be posted on our website with a revised Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

32. Privacy Contact

For privacy questions, access requests, correction requests, withdrawal of consent, or privacy complaints, please contact 3D Concepts Canada through the contact information provided on our website.

3D Concepts Canada
Sole Proprietorship
Alberta, Canada

Website: 3dconceptscanada.com

Privacy Contact: Through the website's Contact page or designated business contact email.

We will make reasonable efforts to respond to privacy requests within the timeframe required by applicable law.

© 3D Concepts Canada. All rights reserved.